Frequently Asked Questions (FAQ)
Technical Support Documentation
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General Information
My First Event
Answers
General Information
Q. Is Sticky Tickets an Australian company?
A. Yes. Sticky Tickets is a 100% Australian owned and operated company.
Q. What can Sticky Tickets be used for?
A. No event is too big or too small for us. From a tea party for 4 to a gala ball for 4000 we can do it all. The possibilities are only limited by your imagination......
Here's some ideas:
- Business breakfasts / lunches
- Seminars & training workshops
- Teenage parties
- Charity & fundraising events
- Holidays for friends
- Reunions
- School excursions
- Bands organising their own gigs
- Comedy nights
- Smaller licenced clubs
- Private Parties, Block Parties, Raves
- Sporting clubs presentation nights
- Interest group events
- Scouts / Guides
- Public speakers
- Pubs / Hotels
- Product launches
- Sporting events
Q. How much does it cost?
A. The great thing about Sticky Tickets is you only pay for what you use. There is a small booking fee per ticket for tickets sold to paid events. That's it! – no joining fees, no quota's and no subscriptions. You choose whether you add this to the ticket price for the customer to pay or simply deduct it from your ticket sales. The booking fee is calculated on the price of your tickets. If you hold an event which is free to attend then no booking fees are incurred when people register. Refer to the Pricing Schedule for further details.
Q. What about free events?
A. Free-to-attend events do not attract any fees. Your attendees simply register their names for free and you still get full use of the built in tools including automated eTickets and full event reporting.
Q. Is the site secure?
A. All personal information is encrypted using SSL (certificate provided by Thawte). All credit card processing is carried out through a SecurePay gateway. No credit card details are stored by Sticky Tickets.
My First Event
Q. What benefits do I get as an organiser?
A. As an organiser you have access to a suite of tools that will help you publish, promote, sell and monitor your events from start to finish:
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You design your very own web page to advertise and sell tickets to your event
- you can have your own organiser page (for example http://www.stickytickets.com.au/pioneerbusinessswap) which will allow you to give an overview of your organization, committee or cause with a listing of all your current events live on Sticky Tickets
- you will be able to list as many events as you like at any one time
- you will be able to create different ticket types and pricing such as early bird pricing, member/non member pricing, group packages, table bookings and much more.
- all credit card processing will be handled by Sticky Tickets automatically so you won't need to obtain your own merchant facilities and payment gateways.
- You can automate the eTicket and tax receipt delivery by assigning Sticky Tickets to do it for you via email at the time of your customers purchase
- you can log in to your private event account at any time to view how many tickets have been sold and export a list of attendees.
- you can add people manually to the attendance list if they pay you offline (via cash/cheque/direct deposit) or if you want to give away some discount or complimentary tickets.
Q. How do I create my first event on Sticky Tickets?
A. Our step-by-step wizard makes event set up a breeze. Click here for the starters guide
Q. How will I receive the revenue from my ticket sales?
A. All revenue from your ticket sales is deposited directly into your nominated bank account, less booking fees at the conclusion of your event. If you require funds to be transferred prior to the event you can email office@stickytickets.com.au and apply for weekly payments. If your application is accepted any ticket sales will be paid each week on the day of your choice. For this option there is a once off application fee of $99.00 incl GST. This fee is payable only once per organiser and if approved all of your events will be paid weekly.
Q. How many events can I run at the same time?
A. You can run as many events as you like at any one time.
Q. What if my event will be selling more than one ticket type?
A. Sticky Tickets allows you to have numerous ticket types with different pricing for each event (for example member and non-member, adult and child etc).
Q. How will my ticket buyers receive tickets and receipts?
A. When a customer purchases online with Sticky Tickets, you can instruct Sticky Tickets to send a PDF eTicket and tax receipt automatically via email to the ticket buyer. The event organiser receives copies of all tickets and receipts to their nominated email address.
Q. What are the options for processing customer’s tickets upon arrival at my event?
A. Sticky Tickets gives you a number of options for processing tickets at your event
By name
By ticket number
By barcode
Q. How can my clients find my event on the Sticky Tickets site?
A. There are a number of ways people can find your event page on the Sticky site:
- They may come across it on the Sticky Tickets home page. You must mark your event as 'searchable' to allow this
- They can use our search engine to find details on your event
- If you would like to guide people to buy tickets from a flyer or invitation its best to provide the unique URL for your Sticky Tickets event web page, which will take them directly to your ad and allow them to purchase
Q. Can I keep my event private so that only those who have received an invitation are able to view my event page and purchase/book tickets?
A. It is possible to restrict access to your event web page to only those who have been invited. When you are setting up your event you will come across a check box asking whether you wish to make your event 'searchable'. Simply leave this box unticked so that the event is not searchable on the Sticky Tickets home page.
Q. What if I have not yet received the deposit of ticket revenue into my bank account?
A. You are still able to sell tickets to your event prior to completing the verification process. We simply collect the funds on your behalf until you are ready to receive them.
There could be a number of reasons you have not received the money from your tickets sales:
- Have you correctly entered your bank account details?
- Have you received your 1c deposit from Sticky Tickets and entered the deposit reference number into your organiser admin area in order to verify your bank details?
Q. What is an offline ticket sale and how do I process offline ticket sales?
A. Offline sales are tickets sold through means other than using Sticky Tickets and may include phone or fax orders with credit card, cash or payment via cheque or direct deposit. You can also use offline sales to enter VIP/free/discounted ticket details. Sticky Tickets allows you to manually enter these purchases into your admin area so that your event records are easily compiled and kept up-to-date and your customer can receive an email receipt and eTicket.
Q. What do I need to do once my event has taken place?
A. Once your event has been successfully completed you will need to log in to your user account and officially mark it as "complete". To do so, log in to your account, click on the particular event, this will open to the summary page for the event. In the top right hand corner you will find the ‘complete’ button – click this.
Given that your bank details have been verified you can expect all ticket revenue to be deposited into your nominated account within 3-5 working days.